TELEHEALTH / TELEMEDICINE allows us to provide care in a convenient, timely, and efficient manner. We currently offer remote consultations via telephone or video link (Facetime, Zoom, or other) to our patients. This service can be used by our existing patients as well as by new patients including travelers.

Scheduling – remote consultations can be scheduled via our reception desk (03-3436-3028) or our online booking facility if you are an existing patient and know your patient number. Please make sure that you are free for your consultation from at least 10 minutes before until at least 20 minutes after the scheduled time. We’ll try to call you as close to the appointment time as possible but as with in-person appointments, delays can sometimes occur.

Scope of appointments – While we are able to offer medical advice and guidance by remote consultation, some medical conditions can’t be adequately and safely treated without a physical examination and/or investigations (lab tests, x-rays, or scans). Should your issue require it, you may need to schedule an additional appointment to see your doctor in person. Your doctor may be able to arrange for tests to be performed at our facility in the days following your remote consultation, though this can’t be guaranteed in advance. Your doctor may also need to terminate a consultation if minimum standards for telehealth cannot be met. Examples of this include noise disruption, poor lighting, inadequate internet connectivity, etc.

Medication – If your condition can be treated without an in-person assessment, your doctor may be able to prescribe on the basis of your remote consultation. Medicine can then be collected directly from our pharmacy or it may be possible for medication to be dispatched to your home or office by courier (additional charges apply). However, this can’t be guaranteed as suitability for remote prescribing will need to be determined by your doctor on a case-by-case basis.

Fees and Billing – During normal clinic hours, remote consultations with a general practitioner are charged at ¥15,400. Once you have scheduled your consultation, we ask that payment is made in advance. This can be done by credit card at our online shop, or alternatively by bank transfer. Should you schedule a remote consultation and then cancel by 4pm on the day before the appointment, we will refund you in full. Cancellations must be made by telephone. We regret that we cannot offer refunds should you cancel or reschedule on the day of your appointment. Please also note that this charge does not cover the cost of any medications or investigations which may be needed following your remote consultation and also note that we are unable to accept Japanese national health insurance.