If you have an acute illness or medical emergency we can see you without an appointment if necessary. You may be seen by our nurses first, be assessed and given preferential treatment by the doctor depending on the nature of the emergency. However, if you are able to call and schedule a same day appointment, it will help us to see you in a more timely manner.

There is an on-call service available for our patients outside regular clinic hours. Please call the usual clinic telephone number (03-3436-3028) to get the contact details of the on-call doctor. The doctor will give medical advice over the phone or arrange to see you at the clinic. Telephone consultations may be billed.

In the case of a critical illness or injury that is likely to require an emergency unit, please call an ambulance by dialling 119. The ambulance staff will then decide which hospital to take you to depending on your medical condition and availability of appropriate hospital personnel to deal with your specific case.